The girls were friendly but all the walking in and out and having me wait in my car was torturous to see. Teleported with a doctor one hour and 20 minutes after my arrival, and finally got the test done, one hour and 30 minutes after my arrival. They took my medical cards one hour after my arrival, they took my payment, one hour and 10 minutes after my arrival. They gave me the forms 40 minutes after my arrival. They explained what needed to get done but didnвЂ™t start the process right away. My appointment was at 1pm, I arrived at 12:30 and it took a long time with the process. I feel that this medical place isnвЂ™t organized. I needed to get Covid tested because I came in contact with someone that tested positive. I love the staff but they shouldвЂ™ve tried to get me in faster and when they didnвЂ™t just say sorry not have some provider explain to me how an urgent care works. I eft the first time because it was taking far longer with an appt and I needed to have my son at an event but the right thing wouldвЂ™ve been to fast track me the second time and for the provider to not treat me the way she did. I understand what an urgent care is but I also understand appts and customer service. I was frustrated because I had appts and the provider explained they run an urgent care. I arrived by 1:45 and was in a room by 2:05. I thought IвЂ™d be in a room quickly since my appt was 30 min prior but it was obvious I wasnвЂ™t going to be seen soon. I arrived at 11:15 and eventually was told I needed to have her COVID tested. My daughter had croup but wasnвЂ™t improving so I made an appt at 11:30. But April took care of us and we got our tests some so all was forgiven. She made me forget I was mad and had lost so much time during the day that I even missed a important meeting. She sprung into action and my experience was amazing she walked me through every step and hadbme drive to her location and text them soon as I arrived she did mine and my daughters PCR covid test and had a little to no wait time. A young lady by the name April answered the phone I explained my experience and I was returning for my test but had to double check. So I decided to go eat and return after 5:30pm but called first to make sure someone would take me. Then I got a call asking if I got my covid test and they expressed that the person who does testing bad just left and if not could I return between 5:30-8:40pm. Checked in with staff upon my arrival at 3:15pm. I followed instructions and waited in my car.

R studio santa maria ca